World-Class 24/7 Support Committed to Your Success
Rubrik provides around-the-clock support and customized support to deliver the best customer experience. Our highly experienced Support Engineers deliver proactive, real-time professional services 24/7 to increase your stability, efficiency, and effectiveness. If you have a question, we have an answer.
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Award-winning Customer Service
Rubrik is a recognized leader in customer satisfaction. Rubrik support professionals carry industry certifications in relevant enterprise applications with several years of highly trained experience. Along with our support portal, we deliver a comprehensive set of resources to ensure mutual success.
NorthFace ScoreBoard Award
Awarded 2016, 2017, 2018, 2019, and 2020 as demonstration of our commitment to service excellence and consistently exceeding customers’ expectations.
Association of Support Professionals
Awarded 2017 and 2019 as one of the Top Ten Best Support Websites where each site is scored by independent judges in 25 different areas.
CEMPRO
Certified CEM Professional training demonstrates mastery of best practices and standards of excellence in implementing customer satisfaction initiatives.
Net Promoter Score of 84
Industry-leading score audited and certified in 2020 by Customer Relationship Management Institute and recognized with the prestigious NorthFace ScoreBoard Award.
24/7 Service
Enterprise-class technical support provided 24/7, every day of the year.
Global Support
Employee-based support engineers trained to meet the needs of any organization.
Real-Time Monitoring
Proactive monitoring of events and alerts to ensure high performance of your Rubrik.
Maximize Your Return with Add-On Services
Proactive Add-On Support
Proactive health monitoring and a designated point of contact to call on top of your premium support.
Enterprise Add-On Support
All of the benefits of Proactive add-on support plus your own dedicated senior support engineer with an in-depth knowledge of your environment.
Consulting Services
Comprehensive portfolio of installation services to help your organization optimize deployment and realize full benefits of API integrations.
