World-Class 24/7 Support Committed to Your Success

Rubrik provides around-the-clock support and customized support to deliver the best customer experience. Our highly experienced Support Engineers deliver proactive, real-time professional services 24/7 to increase your stability, efficiency, and effectiveness. If you have a question, we have an answer.

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Award-winning Customer Service

Rubrik is a recognized leader in customer satisfaction. Rubrik support professionals carry industry certifications in relevant enterprise applications with several years of highly trained experience. Along with our support portal, we deliver a comprehensive set of resources to ensure mutual success.

NorthFace ScoreBoard Award

Awarded 2016, 2017, 2018, 2019, and 2020 as demonstration of our commitment to service excellence and consistently exceeding customers’ expectations.

Association of Support Professionals

Awarded 2017 and 2019 as one of the Top Ten Best Support Websites where each site is scored by independent judges in 25 different areas.


Certified CEM Professional training demonstrates mastery of best practices and standards of excellence in implementing customer satisfaction initiatives.

Net Promoter Score of 84

Industry-leading score audited and certified in 2020 by Customer Relationship Management Institute and recognized with the prestigious NorthFace ScoreBoard Award.

Rubrik - Support - 24 Hour Service

24/7 Service

Enterprise-class technical support provided 24/7, every day of the year.

Rubrik - Support - Global Support

Global Support

Employee-based support engineers trained to meet the needs of any organization.

Rubrik - Support - Real time monitoring

Real-Time Monitoring

Proactive monitoring of events and alerts to ensure high performance of your Rubrik.

Maximize Your Return with Add-On Services

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Proactive Add-On Support

Proactive health monitoring and a designated point of contact to call on top of your premium support.

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Enterprise Add-On Support

All of the benefits of Proactive add-on support plus your own dedicated senior support engineer with an in-depth knowledge of your environment.

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Consulting Services

Comprehensive portfolio of installation services to help your organization optimize deployment and realize full benefits of API integrations.


Get In Touch

Call us by dialing any of the numbers below, or email us at

U.S. Federal Team

+1 855-267-5053



United States



+61 2 8503 9970


+31 85 208 3018

New Zealand

+64 9-888 0790


+65 3163 9306


+41 43 505 1084

United Arab Emirates

+971 800 0320565

United Kingdom

+44 28 9104 2392

Backup For a Better Tomorrow.

Don't Backup. Go Forward

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